R1 RCM · 1 day ago

Customer Service Rep I

Remote, USA

Full-time

Remote

Entry Level

$14.69/hr - $19.30/hr

1+ years exp

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Responsibilities

Attainment of performance proficiency in accordance with standards as specified in the Patient Account Representatives Production Standards documentation.

Generation of written requests for activity to be processed by other Teams and to generate documentation of transactions for reporting to Leadership. Any written requests received should be completed as is appropriate to that specific request on a daily basis.

Utilization of the prepared script, P.A.R. General Information, and the Correspondence Training Manual documents to properly respond to inquiries.

Development of an accurate understanding and application of information contained in the Client Manuals in order to complete daily assignments.

Performance of any other special projects or assignments in a timely and accurate manner, as assigned.

Compliance with Intermedix policies

Other duties as assigned

Qualification

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Word processingCustomer focusTyping speed 35 WPMCall center experienceComputer experienceBilingual (Spanish/English)

Required

-1 years of experience

High School Diploma or equivalent required

Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Strong oral and written communication skills.

Strong customer focus and phone etiquette.

Friendly and team-oriented.

Previous word-processing experience with a minimum typing speed of 35 WPM

Previous call center/customer services experience a plus

Previous computer experience is very helpful.