Be an early applicantLess than 25 applicants

Company

Thorlabs · 1 day ago

Customer Service Rep I

Newton, NJ

Full-time

Hybrid

Entry Level

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Health CareManufacturing

H1B Sponsor Likely

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Responsibilities

Ensure End User Compliance, ITAR (International Traffic in Arms Regulations), and Other Regulatory Processes are followed.

Set up customer accounts or assign the correct accounts to web orders for proper request processing

Appropriately contribute to the total Call Center transaction workload each month

Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%

Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs

Responds to requests via incoming telephone calls, emails, and chats.

Attends to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution

Organizes workflow to meet customer deadlines as well as meets department goals and initiatives

Understands and appropriately uses the company pricing system and policies

Process sales orders, quotes, and inquiries from customers in a timely and professional manner

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Qualification

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SalesMS Office ProgramsSelf-initiated Work

Required

High School Diploma or equivalent

Proficient computer skills including MS Office Programs

Strong proficiency in sales and customer service

Strong ability to work under time constraints, to multitask, and solve problems

Strong attention to detail to ensure accuracy in communication and the information provided

Strong communication and interpersonal skills are required

Must be able to work on a self-initiated basis in a team environment and on Saturdays

Preferred

Experience in a similar position preferred

Company

Thorlabs

Glassdoor

3.7

Thorlabs is a privately held optical equipment company.

Founded in 1989

New Jersey, Saint Patrick, TTO

1,001-5,000 employees

http://www.thorlabs.com

H1B Sponsorship

Thorlabs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (9)

2021 (8)

2020 (4)