Customer Service Reporting Specialist @ Delta Dental of Michigan | Jobright.ai
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Customer Service Reporting Specialist jobs in Farmington Hills, MI
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Delta Dental of Michigan ยท 5 hours ago

Customer Service Reporting Specialist

positionFarmington Hills, MI
timeFull-time
remoteRemote
seniorityMid Level
date4+ years exp
ftfMaximize your interview chances
Health Care
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H1B Sponsor Likelynote

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Responsibilities

Designs, tests, analyzes, and maintains custom contact center reporting as it relates to the CMS business.
Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to CMS business
Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.
Reports on logs and grievances per the plan requirements to support contracts, ad hoc reports, and audits. Updates, validates and tracks call log and grievance data within CRM tool to ensure validity and accuracy.
Participates in meetings, audits, trainings, and business improvement initiatives surrounding CMS business.
Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs surrounding CMS business. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.
Collaborates and communicates closely across departments to ensure data accuracy and consistency.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CMS reportingData analysisCRM tool proficiencyWord processingSpreadsheet applicationsDatabase applications

Required

Associate's degree, technical, vocational, or business school with coursework in business administration
Four years of experience gathering, analyzing, researching, verifying, and/or reporting data using software applications
Intermediate knowledge of word processing, spreadsheet, and database applications
Strong analytical skills
Strong organizational skills
Strong verbal and written communication skills
Ability to solve complex problems using independent judgement

Preferred

Prior CMS reporting experience
Position may require occasional travel
Working outside of regular business hours

Company

Delta Dental of Michigan

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Delta Dental of Michigan, with its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee
dateFounded in 1957
location
Okemos, Michigan, USA
people-size501-1,000 employees
web-link
http://www.deltadentalmi.com/

H1B Sponsorship

Delta Dental of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (14)
2021 (20)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Jed Jacobson
Chief Science Officer/Senior Vice President
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A
Andrew Woodard
Vice President, Chief Information Security Officer
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Company data provided by crunchbase
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