Signature Performance, Inc. ยท 9 hours ago
Customer Service Representative, Nebraska Remote
NE
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesHealth Care
No H1B
U.S. Citizen Only
Insider Connection @Signature Performance, Inc.
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Responsibilities
Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
Research and evaluate medical claims and benefits for proper adjudication.
The systems used include using client systems, soft phone system and customer relationship management software.
Document call activity and make requests for corrective action into VA systems.
Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
Maintain access for all client systems, as assigned.
Act as an effective team member.
Other duties as assigned.
Qualification
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Required
High School Diploma or GED required
General office skills and knowledge of standard office equipment
Working knowledge of software such as Excel and Word
Data entry and 10 key experience necessary
Excellent verbal and written communication skills
Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value
U.S. Citizenship is Required for All Positions
Work on All Positions Must Be Completed in the Continental United States, Alaska, or Hawaii
Nebraska Residency
Preferred
1-2 years' experience in customer service
Benefits
Health Insurance for Our Associates
Fully Paid Life Insurance
Fully Paid Short- & Long-Term Disability
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development and Tuition Assistance Program
401(k) Program with Employer Match
Referral Bonuses
Hybrid & Remote Opportunities
Company
Signature Performance, Inc.
The healthcare system in the United States is arguably the most advanced in the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allen Fredrickson
President/CEO
Zachary Fain
Chief Technology Officer
Recent News
2024-04-06
Company data provided by crunchbase
