The Hartford · 17 hours ago

Customer Service Representative, Remote

United States - Remote

Full-time

Remote

Entry, Mid Level

$41K/yr - $61K/yr

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Responsibilities

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Provide Exceptional Customer Service experience to our policyholders in every interaction.

Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing.

Initiate claims according to claims best practices and assist with existing claim inquiries.

Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.

Promote digital self service capabilities.

Utilize multiple computer applications with accuracy.

Required to commit to the training and work schedule.

Have a dedicated workspace free from distractions during work and training hours.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows EnvironmentBilingual (Spanish/English)Retail ExperienceRestaurant ExperienceInsurance ExperienceCollaborative Environment

Required

A demonstrated background in customer service, insurance, retail, restaurant, or a related field

Excellent verbal and written communication skills with strong ability to empathize with customers

Ability to work in a fast-paced complex environment while multitasking

Strong attention to detail

Experience working in a Windows-based computer environment

The ability to work in a collaborative environment

Problem solving and critical thinking skills

High School Diploma or equivalent required

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required.