Blue Cross Blue Shield of Massachusetts · 4 hours ago
Customer Service Representative | Provider Service Division | March 2025
Hingham, MA
Full-time
Remote
Entry, Mid Level
$40K/yr - $42K/yr
1+ years exp
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Responsibilities
Resolve telephone and written provider claims-related service inquiries.
Respond to our provider’s benefit-related issues and questions.
Respond to questions on corporate policies and guidelines, timely filing, account receivables, claims processing, etc.
Represent Provider Services in a positive and professional manner through appropriate telephone techniques and written responses.
Be available to our provider when they need us most.
Contribute to the achievement of divisional and corporate goals including MTM.
Comply with corporate, division, and team policies and guidelines.
Educate providers on electronic technology and track trends for process improvements.
Qualification
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Required
High school diploma or equivalent required
1 year customer service experience in insurance or financial services
6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person
Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
Strong verbal and written communication skills
Quality and service-oriented demeanor
Effective listening and organizational skills
Demonstrate sound decision-making
Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines
Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)
Strong navigational skills with multiple systems and current knowledge of technology
Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork
Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply
Preferred
Experience in fast-paced contact center environment highly preferred
Proficient in keyboarding and ability to type
BS/BA degree preferred or equivalent work experience
2-3 years customer service experience
Benefits
Flexible remote working solutions
Recognition and rewards for high performance and improvement
Internal career pathing with individual mentorship, networking and events
Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
Best in class health, wellness, and 401(k) retirement benefits among many others!
Paid holidays, vacation, personal, and wellness time
Paid volunteer and service opportunities
Tuition reimbursement
Company
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts is a state licensed private health insurance company
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Dreyfus
President and Chief Executive Officer
Paul N. Long
Chief Experience Officer | Senior Vice President Member and Provider Services
Recent News
2024-11-24
2024-11-21
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