Commerce Bank · 5 hours ago

Customer Service Representative – Collections

Kansas City, MO

Full-time

Remote

Entry Level

$15.50/hr - $20/hr

1+ years exp

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Responsibilities

Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate. Business need may dictate assignment to varying levels of collections

Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank

Negotiate repayment options by asking questions and offering applicable solutions

Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary

Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Collection management softwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Required

General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

Familiarity with inbound/outbound/blended dialing environment

Excellent customer service skills

Ability to maintain a high degree of confidentiality

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level proficiency with Microsoft Word, Excel and Outlook

High School Diploma or equivalent combination of education and experience required

1+ year customer service experience required