Be an early applicantLess than 25 applicants

Company

Maximus · 17 hours ago

Customer Service Representative – Outreach

Sutter Creek, CA

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Maximize your interview chances

Business Process Automation (BPA)Consulting

H1B Sponsor Likely

Insider Connection @Maximus

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Foster strong customer relationships, monitoring their engagement and progress.

Collaborate regularly with customers to attain program goals and sustain eligibility for services.

Conduct workshops and deliver various training services to customers.

Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

Follow up with customers to ensure their needs are met and address any queries or concerns.

Collaborate with team members, providing expertise and assistance in resolving participant issues.

Maintain accurate and timely case notes for all customer interactions and document related activities.

Share updates on outreach and engagement efforts with project staff.

Report identified barriers hindering customer engagement with the Provider to project staff.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Public SpeakingLocal CommunityLow-Income PopulationsTransportation KnowledgeDocumentation SkillsCollaboration Skills

Required

High school diploma or GED required

0-6 months of relevant professional experience required, or equivalent combination of education and experience

Reliable transportation and valid automobile insurance

Valid CA Driver's License

Knowledge of the local community

Willing and able to travel throughout the county

Six months of customer service experience

Preferred

Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience)

Experience working with low-income and diverse populations

Benefits

Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.

Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.

Tuition Reimbursement – Invest in your ongoing education and development.

Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.

Recognition Platform – Acknowledge and appreciate outstanding employee contributions.

Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Competitive Compensation – Quarterly bonuses based on performance included!

Company

Maximus

Glassdoor

3.5

Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.

Founded in 1975

Mclean, Virginia, USA

10001+ employees

http://www.maximus.com/

H1B Sponsorship

Maximus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (26)

2022 (48)

2021 (38)

2020 (46)