Garner Health · 10 hours ago

Customer Service Representative (Contract)

Remote (US)

Contract

Remote

Entry Level

$17/hr - $19/hr

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Big DataBusiness Intelligence

No H1B

U.S. Citizen Only

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Responsibilities

Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.

Follow best practices for handling member inquiries and proactively suggest process improvements when identified.

De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions.

Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct.

Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions.

Qualification

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ZendeskG SuiteDe-escalation skillsMacOSCustomer service experience

Required

Applicants must be located within the United States and must work in the United States for the duration of their employment.

Use Garner’s platform and tools (including Zendesk and G Suite) to manage and organize workload effectively.

Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors.

De-escalation skills: You must handle tense or difficult situations with empathy and patience.

Organizational skills: You should be able to stay on top of multiple tasks, prioritize effectively, and use tools like Zendesk and G Suite to remain organized.

Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct.

Experience with macOS: You should be comfortable using a MacBook and troubleshooting basic issues.

Availability: You must be able to work a scheduled 9-hour shift between 8 AM – 8 PM ET.

Passionate about helping people: You enjoy working with others to solve problems and can empathize with their challenges.

Proactive problem solver: You take the initiative to resolve issues without waiting for guidance and can think critically about how to best serve our members.

Experience in customer service: You have a track record of successfully managing customer inquiries, both written and verbal.

Professional demeanor: You are calm under pressure, and able to handle tough conversations with professionalism and patience.

Ability to work independently and as part of a team: You can manage your time effectively, stay organized, and collaborate with others when necessary.

Desire to be part of a mission-driven startup: You are excited to work in a rapidly evolving environment where flexibility and adaptability are key.