Mars · 20 hours ago

Customer Service Representative (CSR) - Remote

Saint Charles, MO

Full-time

Remote

Entry Level

$20.95/hr - $28.81/hr

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ConfectioneryConsumer Goods

Growth Opportunities

Insider Connection @Mars

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Ability to handle challenging customer interactions that include phone, email, chat, and cases & SMS.

Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.

Ability to resolve conflicts and set appropriate expectations for customers.

Able to identify roadblocks and escalate through the appropriate channels.

Exude patience and ownership with each customer, including both internal and external contacts.

Work on a variety of assigned special projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceOMSVonageDocumenting activitiesPassion for helpingAdaptability to pet friendly environmentCollege degreeFlexibility in scheduling