Enterprise Mobility · 18 hours ago

Customer Service Representative (Customer Assistance Representative,Sr.)-Rafael Hernández International Airport-Aguadilla, Seasonal- Full Time

United States

Full-time

Remote

Entry Level

$12/hr - $12/hr

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RentalTourism

No H1B

Insider Connection @Enterprise Mobility

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Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Qualification

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Bilingual (Spanish & English)Customer service experienceGEDBasic accounting functions

Required

Must be at least 18 years old

Must be bilingual (Spanish & English)

High school diploma or GED equivalent required

Must have a valid (not expired) Puerto Rico driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future