Progetto Meteo ยท 1 day ago
Customer Service Representative (Remote, Full-Time-Part-Time)
New York, United States
Full-time, Part-time
Remote
Entry Level
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Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services, addressing customer needs and resolving issues.
Maintain a high level of customer satisfaction by going above and beyond to assist customers.
Handle and resolve customer complaints with empathy and efficiency, escalating issues when necessary.
Process orders, returns, and exchanges, ensuring all transactions are completed accurately.
Keep detailed records of customer interactions and transactions in our CRM system.
Collaborate with team members and other departments to improve customer service processes.
Stay up-to-date with product knowledge, company policies, and industry trends to provide informed responses.
Qualification
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Required
Previous experience in a customer service role, preferably in a remote setting.
Strong communication skills, both written and verbal.
Ability to work independently in a remote environment with minimal supervision.
Excellent problem-solving skills and a customer-focused mindset.
Strong time management skills with the ability to handle multiple tasks simultaneously.
Reliable high-speed internet connection and a quiet, professional workspace.
Benefits
Comprehensive health, dental, and vision insurance (for full-time employees)
Paid time off and holidays
Opportunities for career advancement and professional development
Work-from-home stipend to help set up your remote workspace
Company
Progetto Meteo
x
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
