Community Health Systems · 17 hours ago
Customer Service Representative (REMOTE)
Franklin, TN
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Answer in-bound calls from patients, insurance companies and attorneys.
Make out-bound Early Out Self-Pay calls, to collect on patient balances.
Perform insurance follow up to address customer concerns.
Research customer billing concerns per payer and create appropriate adjustment as needed.
Ensure created adjustments receive proper approval and sign off.
Address coordination of benefits issues with patient.
Escalate coding issues to the proper facility liaison.
Forward all patient and payer refund correspondence to the Overpayment Resolution team
Performs other duties as directed by the Manager and Director.
Qualification
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Required
High School Graduate minimum education requirement
Knowledge of medical revenue cycle processes from scheduling through agency placement and final account disposition.
Knowledge of insurance collections follow up.
Effective and professional telephone and customer correspondence communication skills.
Must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
Must be able to be flexible and organized while functioning well under stressful conditions
Preferred
One year customer service experience, preferably in a hospital or call center environment
Knowledge of medical terminology
Bi-lingual
Knowledgeable of EOB, Remits, and UB-04s
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.88B2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
2000-06-09IPO
Leadership Team
Tim L. Hingtgen
Chief Executive Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Nashville Business Journal
2024-12-11
Company data provided by crunchbase
