VIATEQ Corporation ยท 1 day ago
Customer Service Representative (REMOTE)
McLean, VA
Full-time
Remote
Entry Level
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No H1B
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Responsibilities
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client instruction
Proficiently utilize online reference materials relating to the program to provide confident, accurate, and efficient information
Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller has received the best customer service experience possible
Educate and answer questions from customers, providing the most up-to-date information available
Document each customer's inquiry information into a database
Utilize technical systems effectively and efficiently, including desktop, call center-specific phone systems, and the internet
Meet department quality assurance standards and metrics
Follow protocol and apply sensitivity and discretion in handling confidential information
Maintain sufficient reliable private internet connection, not supplied by the use of cellular data with the ability to hardwire via ethernet cable
Qualification
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Required
High School Diploma or GED
Strong communication skills (including active listening, verbal communication, and written communication)
Strong customer service skills
Strong computer skills (including how to operate a computer, use internet search engines, and navigate multiple windows/tabs)
Ability to multi-task
Ability to sit for extended periods of time.
Ability to pass a background check
Strong internet connection due to the remote nature of this role
Preferred
Fluently bilingual in Spanish
Previous experience as a Customer Service Representative or Call Center Agent
Licenses in Insurance, Healthcare, and/or Finance sectors
Previous experience with FEMA Call Center
Previously cleared for a Public Trust Clearance Level (for government clients only)
Ability to pass a Public Trust Clearance background check (for government clients only)
Benefits
Comprehensive healthcare
401(k)
Paid time off
Flexible spending accounts
Professional development reimbursement
Other benefits for you and your family
Company
VIATEQ Corporation
VIATEQ is a proactive provider of collaborative solutions for federal government agencies.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Luis Nino
Chief Growth Officer
Company data provided by crunchbase
