Acentra Health · 17 hours ago

Customer Service Representative (Remote U.S.)

United States

Full-time

Remote

Entry Level

$17.50/hr - $17.50/hr

2+ years exp

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Responsibilities

Develop and maintain working knowledge of internal policies, procedures, and services.

Utilize automated systems to log and retrieve information; perform accurate and timely data entry.

Receive inquiries by telephone, email, fax, or mail and communicate responses within required turnaround times.

Respond to telephone inquiries in a prompt, accurate, and courteous manner following standard operating procedures.

Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients.

Perform verification of healthcare services to facilitate payment for received services.

Serve as liaison between the internal and external partners.

Investigate and resolve or report provider problems and identify and escalate difficult situations to the appropriate party.

Meet or exceed standards for call volume and service level per department guidelines.

Initiate cases by collecting and entering demographic, provider, and procedure information into the system.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceTelephonic ExperienceMedical TerminologyHealth Insurance KnowledgeBilingual Spanish-English