Customer Service Representative (Temporary Assignment) @ Convey Health Solutions | Jobright.ai
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Customer Service Representative (Temporary Assignment) jobs in Orlando, FL
156 applicants
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Convey Health Solutions · 4 hours ago

Customer Service Representative (Temporary Assignment)

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Actively Hiring

Insider Connection @Convey Health Solutions

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Responsibilities

Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call
Update account information such as billing options and changes of address or phone numbers
Answer questions pertaining to mailings sent out by the company periodically
Make concise and detailed notations as it pertains to member records
Submit mail requests for beneficiaries such as ID cards
Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
Research premium billing discrepancies and prescription claims processed
Ensure HIPAA regulations are maintained within the immediate environment.
Responsible for concise and detailed notations as it pertains to member records.
Handles outbound calls for purposes of validating information.
Handles inbound calls by assisting members with a high level of accuracy and efficiency.
Escalates any member issues to management as necessary.
Responsible for maintaining a high level of call quality as set by client standards, which includes a 90% quality score and answering 80-85% of calls within 20 sec or less.
Communicate with coworkers, management and customers in a courteous/professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Respond promptly when returning telephone calls and replying to correspondence.
Act and behave in a professional manner to reflect a positive image of the company.

Qualification

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Call Center ExperienceHealthcare ExperienceComputer Skills

Required

Highschool Diploma is required
Good oral and written communication skills
Good computer skills are required.
Call center: 1 year (Required)
Location: Orlando, FL 32828 (Required)

Preferred

One year of customer service experience is preferred
Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
A college degree is a plus.

Benefits

Work from home

Company

Convey Health Solutions

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Convey Health is a provider of end to end member enrollment, service, administration and wellness solutions for our carrier and PBM clients.

Funding

Current Stage
Public Company
Total Funding
unknown
2022-06-21Acquired· by TPG ($1.1B)
2021-06-15IPO· nyse:CNVY

Leadership Team

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Daniel Finke
CEO
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John Steele
Executive Vice President of Technology Enabled Solutions
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Company data provided by crunchbase
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