Enablx · 18 hours ago
Customer Service Representative - (Remote) FT - long term $15.00/hr. Paid training
TX
Full-time
Remote
Entry Level
$15/hr - $15/hr
Maximize your interview chancesCall CenterInformation Technology
Insider Connection @Enablx
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide excellent customer support to customers with friendly, professional and welcoming attitude
Handle inbound calls in a timely manner and manage outbound calls as necessary
Research and verify information provided by customers utilizing on-line resources
Follow communication scripts provided while handling various technical topics and issues
Identify customers’ needs, clarify information, research issues and provide solutions to customer inquiries
Provide customers with product and service information as needed
Continuously learn and train to maintain and expand your product knowledge and customer service skills
Update job and product knowledge by participating in ongoing educational opportunities
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Professional work ethic
Strong phone and verbal communication
Ability to multi-task, set priorities and manage your time effectively
Active listening with ability to resolve customer issues
Basic computer skills utilizing Microsoft Windows and browser-based applications
Minimum typing speed of 25wpm
Ability to identify and escalate priority issues
Manage and update customer data by entering and editing customer information
Quiet work space
High speed internet
High School Diploma or equivalent (GED)
Location: Texas (Required)
Preferred
Bi-lingual skills a plus but not required (Spanish or French)
Benefits
Paid training
Health Insurance
Dental Insurance
Life Insurance
Retirement plan
PTO days
Holidays
Room for advancement
Agent Incentives
401(k) matching
Company
Enablx
Enablx is a telecommunication company specialized in hosted IVR and call center services.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
