73 applicants

Company

NRG Energy · 5 days ago

Customer Service Representative - Part Time

West Chester, OH

Full-time, Part-time

Onsite

Entry Level

2+ years exp

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EnergySolar

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Answers phones, schedules customers and assists customers with any/all inquiries.

Provides customer services relating to sales, sales promotions, installations and communications.

Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.

Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.

Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.

Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Follows location initiatives and proactively informs and educates customers.

Makes recommendations and in some cases develops improvement plans in response to customer surveys.

Follows all company policies and procedures, including but not limited to safety.

Other duties as assigned.

Duties may vary by location.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer serviceMicrosoft ExcelMicrosoft WordMicrosoft OutlookCommunication skillsOrganizational skillsPositive attitudeTeamworkAttention to detail

Required

High School Diploma or GED.

2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.

General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.

Must be able to communicate in English effectively, both verbally and in writing.

Valid driver's license required.

Saturday 8-4 and Sunday 8-12 from home and Monday 8-4 in the office. Schedule could change based on availability but not to exceed 20 hours.

Preferred

Completed college course work.

Company

NRG Energy

Glassdoor

4.2

NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.

Founded in 1989

Princeton, New Jersey, USA

10,001+ employees

http://www.nrg.com/

H1B Sponsorship

NRG Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (18)

2022 (17)

2021 (13)

2020 (18)