Home Health Focus AI ยท 6 hours ago
Customer Service Representative - Remote (DAY shift)
United States
Full-time
Remote
Entry Level
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Responsibilities
Receive and process customer orders via telephone or fax, ensuring prompt and courteous service
Handle an average of 11 calls per hour after the initial training period
Solve routine and complex customer service issues, escalating as necessary
Document customer interactions accurately in the company's system
Assist with additional duties as assigned, including potential cross-training in other departmental roles
Qualification
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Required
Minimum educational requirement: High School Diploma or equivalent
Strong customer service skills and the ability to communicate effectively
Proven organizational skills and the capacity to prioritize multiple tasks
Computer proficiency and ability to type 35-40 words per minute
Must have high-speed internet access for remote work
Preferred
Experience with medical terminology is preferred but not required
Previous call center experience or similar customer service background
Benefits
Health insurance available after just 30 days
Two weeks of vacation time plus sick leave and six paid holidays
Opportunity for cross-training within the company, enhancing career development
Flexible remote work option available
Company
Home Health Focus AI
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
