TridentCare · 1 day ago

Customer Service Representative - Remote (DAY shift)

United States

Full-time

Remote

Entry Level

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Responsibilities

Provide prompt, accurate and courteous responses to customers

Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

Answer incoming customer service orders as soon as possible

Display active listening and superior customer service skills for both external & internal customers.

Document activity to the Trident's system

Display the ability to enter orders manually via our fax process

Display the ability to operate the phone system effectively

Adhere to work schedule

Other duties as assigned

Qualification

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Computer KnowledgeTyping Speed (35-40 WPM)Medical Terminology

Required

Ability to work independently and as a team

Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

Computer knowledge

Strong customer service skills

Solid communication skills (including verbal, written and listening skills)

Solid problem solving and decision making abilities

Good organizational skills

Execute and prioritize multiple tasks

Professional

Ability to type 35 – 40 words per minute

Flexible and adaptable to change

A minimum of a High school Diploma or equivalent required

Must have high speed internet for Remote work