Independence Physician Management (IPM) ยท 6 hours ago
Customer Service Representative - REMOTE
Wayne, PA
Full-time
Remote
Entry Level
3+ years exp
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Responsibilities
Efficiently handles in-bound calls made by guarantors, with questions or complaints regarding their physician billing statement, in a customer-oriented and professional manner.
Meets or exceeds established performance targets (productivity and quality) established by the Collections Manager.
Reviews account history to understand the full impact of the questions/complaints, and ensures that all past account history is appropriately updated.
Follows Company policy regarding how calls are to be answered (i.e., call scripts) and documents in Practice Management System so that a consistent level of service is provided to all guarantors.
Triages calls in an efficient manner by monitoring overall talk time while also recognizing the need to provide quality customer service.
Works with other individuals internally to obtain information needed to service the guarantor. Identifies root causes of customer barriers and/or complaints and works internally to communicate those findings to the appropriate staff.
Follows up as needed to ensure that optimal customer service is provided until the question/complaint has been resolved.
Participates in regularly scheduled team meetings offering new paths, procedures, and approaches to maximize opportunities for performance, process, and customer service improvement.
Qualification
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Required
Candidates MUST live in the King of Prussia, PA area.
High School Graduate/GED required.
Experience (3-5 years minimum) working in healthcare (professional) billing, health insurance, or equivalent operations work environment.
Preferred
Technical School/2 Years College/Associates Degree preferred.
Benefits
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match
Company
Independence Physician Management (IPM)
Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS.
1,001-5,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
