Be an early applicantLess than 25 applicants

Company

ServiceMaster Restore® · 6 hours ago

Customer Service Representative - Remote

Aransas Pass, TX

Full-time

Remote

Entry Level

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Responsibilities

Identify, evaluate and prioritize caller needs, questions and concerns.

Formulate plans of resolution and respond appropriately and efficiently.

Maintain and restore customer satisfaction and partner with other teams as needed.

Perform problem analysis, problem determination and recommended resolutions to the callers.

In accordance with standard protocol.

Proactively educate caller on program benefits.

Meet or exceed established call center metrics, attendance standards and quality levels.

Use computer tools to accurately process and document information.

Develop rapport with callers and appropriately adjust communication style.

Provide accurate information about ServiceMaster programs and services.

Escalate issues internally and follow up on escalated issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceMicrosoft WordMicrosoft OutlookKeyboard proficiencyInternet navigation skills

Required

High School Diploma

Great communication skills

Must be able to multi-task

Computer keyboard proficiency and internet navigation skills required

Have the ability to work effectively with others in a team environment

Ability to thrive in a fast-growing always changing environment

Preferred

Prior experience in a customer service related field preferred.

General working knowledge of Microsoft Word & Outlook

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971