ServiceMaster Restore® · 21 hours ago
Customer Service Representative - Remote
New York, NY
Full-time
Remote
Entry Level
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Responsibilities
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers.
In accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about ServiceMaster programs and services.
Escalate issues internally and follow up on escalated issues.
Qualification
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Required
High School Diploma
Great communication skills
Must be able to multi-task
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Preferred
Prior experience in a customer service related field preferred.
General working knowledge of Microsoft Word & Outlook
Company
ServiceMaster Restore®
ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.
Founded in 1971Scituate, Massachusetts, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Isaiah Borcsa
Chief Financial Officer
Huey Miller III
Chief Operating Officer
Company data provided by crunchbase
