IFB Solutions ยท 22 hours ago
Customer Service Representative- NC Department of Vital Statistics
Winston-Salem, NC
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years exp
Maximize your interview chancesAssociationNon Profit
No H1B
Insider Connection @IFB Solutions
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Responsibilities
Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support.
Troubleshoot systems and provide technical assistance to business partner users.
Assist individuals seeking to place a Certificate Order
Provide an update on an Order Status
Answer any questions related to general frequently asked questions.
Assist individuals related to application requirements.
All other duties as assigned.
Qualification
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Required
Experience in handling confidential end-user information
Experience in responding to inquiries via inbound and outbound calls, emails, and tickets
Availability to work various shifts
Must have excellent communication, be a fast learner, and have great interpersonal skills
Ability to work with autonomy under a consistently changing knowledge base
Preferred
Minimum of 1 year of call center experience
Associates degree or higher in a related field
Ability to speak Spanish
Company
IFB Solutions
IFB Solutions is a non-profit organization management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Horton
President and CEO
Dan Kelly
EVP of Strategy and Programs
Recent News
Business Journals
2022-09-15
Company data provided by crunchbase
