121 applicants

Company

DriveTime · 1 day ago

Customer Service Representative- Remote

Mesa, AZ

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Responsible for inbound and outbound phone calls educating and answering questions regarding the customer's warranty.

Anticipate customer needs by evolving self-service options while providing world-class customer service.

Navigate customer interactions and manage customer conflict in a fast-paced call center environment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceAutomotive industry experienceAgility in fast-paced environment

Required

High School diploma required

3+ years of experience working in a customer service role with conflict resolution

Passionate and goal-oriented

Excellent verbal and written communication skills

Agile in a fast-paced environment

Plays well with others

Works well in a time crunch

Fantastic problem solver

Positive emotional resilience

Preferred

Associate or Bachelor’s degree

Experience in the automotive industry

Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing

Benefits

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

Work From Home. Feel free to rock those yoga pants while still being camera ready, just make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.

Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.

If You’re in Town. For those employees in AZ and TX, we have in-office and hybrid arrangements available. We may even ask to see to see you in-person occasionally.

Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.