A Team Home Services ยท 14 hours ago
Customer Service Representative
Hutto, TX
Full-time
Remote
Entry Level
$15/hr - $25/hr
1+ years exp
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Responsibilities
Respond to customer inquiries via phone, email, chat in a professional and timely manner
Resolve customer complaints and issues by identifying problems and implementing solutions
Maintain a thorough understanding of company products, services, and policies to assist customers effectively
Document and update customer records based on interactions
Follow up on customer interactions to ensure resolution and satisfaction
Handle a high volume of interactions while maintaining a positive and professional demeanor
Collaborate with other departments to address customer needs and improve service quality
Provide feedback to management on recurring issues and suggest improvements to processes or products
Manage appointment scheduling by aligning company and customer availability, ensuring a smooth and hassle-free booking experience
Qualification
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Required
High school diploma or equivalent
1 year experience in a work from home environment
1 year experience over the phone customer service
Commute to office for meetings
Evening and weekend availability
Self starter and ability to work unsupervised
Reliable high-speed internet and a dedicated home workspace
Excellent problem-solving and conflict-resolution skills
Ability to work in a fast-paced environment and manage multiple tasks
Patience, empathy, and a positive attitude
Preferred
Service Titan experience preferred but not required
Benefits
Paid Holidays
Paid Time Off
Paid Birthdays
Paid Sick Time
Option to enroll in 401(k)
Option to enroll in group health
Company
A Team Home Services
We are a home service and remodeling company dedicated to providing the highest customer service.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
