Accuhealth · 3 days ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Health Care

Hiring Manager

Kendra Green

Insider Connection @Accuhealth

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage large volume of inbound and outbound calls in a timely manner.

Follow communication scripts when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers with excellent service.

Keep records of all conversations in our call center databases in a comprehensible way.

Assist patients in basic troubleshooting of devices, replacing devices, ordering consumables, and transferring to other departments as needed.

Meet personal/team qualitative and quantitative targets.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceBilingual SpanishBilingual EnglishHIPAA Compliance