AIRWAAV · 3 hours ago

Customer Service Representative

Minnesota, United States

Contract

Remote

Entry Level

1+ years exp

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Responsibilities

Customer Support: Respond promptly to customer inquiries submitted via email and website contact forms for AIRWAAV, Game On, Goon Guard, and CustMbite.

Order Management: Process and assist with customer orders, exchanges, and returns to ensure accuracy and satisfaction.

Issue Resolution: Handle and resolve customer complaints in a professional and efficient manner, always striving for a positive outcome.

Product Knowledge: Develop a deep understanding of all Dental Choice Holdings brands and products to educate and guide customers effectively.

Cross-Functional Collaboration: Work with internal teams, including operations, marketing, and sales, to address and resolve complex customer issues.

Customer Interaction Logs: Maintain accurate records of customer interactions and follow-up actions in the CRM system.

Proactive Engagement: Identify opportunities to enhance the customer experience and recommend process improvements.

Qualification

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Customer service experienceCustomer service platformsBasic computer applicationsFitness industryDental industry