Alert1 Medical Alerts · 3 hours ago

Customer Service Representative

Full-time

Remote

Entry Level

$13/hr - $13/hr

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ElderlyHardware

Insider Connection @Alert1 Medical Alerts

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Responsibilities

Manage inbound and outbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend training sessions to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Dedicated, disciplined, and determined to be successful in a work-at-home position where adherence to phone queues and attendance is extremely important.

Candidates can choose to use their own laptop and head set or company will provide if needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UpsellingWork-at-home DisciplineCall Center ExperienceRecord KeepingTraining Participation

Required