AP Equipment Financing ยท 12 hours ago
Customer Service Representative
United States
Full-time
Remote
Mid Level
$50K/yr - $100K/yr
3+ years exp
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Responsibilities
Deliver exceptional customer service via telephone and email, acting as the primary point of contact for customer inquiries.
Manage tasks efficiently using dashboards and workflows.
Become an expert user of the AP Customer Portal to assist clients.
Provide accurate payoff calculations for loans and leases.
Respond to insurance-related inquiries and assist with resolution.
Address billing inquiries, process customer payments, and collect delinquent accounts when necessary.
Facilitate payment relief requests and handle contract modifications or name change requests.
Manage end-of-term processes, including UCC termination requests.
Use internal systems to document and manage cases effectively.
Qualification
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Required
Minimum of 3 years in customer service required.
Minimum of 2 years in office or administrative role required.
Proficiency in Microsoft Office is required.
Strong communication skills.
Problem-solving abilities.
Commitment to delivering outstanding service.
Preferred
Experience with Salesforce and/or Aspire is a plus.
Benefits
Paid Time Off: 6 weeks of paid time off annually.
52 hours of paid sick leave.
10 paid holidays.
Comprehensive medical (PPO and HDHP), dental, and vision insurance.
Life, accident, short-term, and long-term disability insurance.
Accident insurance and a tax-advantaged Health Savings Account (HSA).
401(k) with employer match.
Mobile device, internet, and home office furniture stipends.
Tuition reimbursement for approved continuing education.
On-the-job training.
Professional development assistance.
Referral program.
Work from home.
Company
AP Equipment Financing
AP Equipment Financing supplies equipment and offers knowledge-based financing, sourcing, & other equipment solutions for small businesses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Enbom, CLFP
CEO
Nick Fong, CLFP
Chief Technology Officer
Company data provided by crunchbase
