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Company

BD · 1 day ago

Customer Service Representative

Fort Worth, TX

Full-time

Remote

Entry Level

1+ years exp

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Health CareMedical Device

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.

Process customer returns according to established department policies and procedures.

Work closely with the Medical Billing department to resolve disputed Billing charges

Provide timely feedback to Customer Service Management regarding service failures or customer concerns.

Partner with Sales Representatives to meet or exceed customer service expectations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical industry experienceCall center experienceCustomer service skillsMicrosoft Office ApplicationsAnalyze publicationsCalculate figuresWork overtime

Required

1+ years medical industry or call center/customer service experience

Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Ability to solve practical problems and deal with a variety of variables.

Knowledge of Microsoft Office Applications

Ability to work some evening shifts, weekends, or overtime as needed

High School Diploma or general education degree (GED)

Benefits

Up to 12 company paid holidays

Medical, dental and vision insurance

401(k)

Tuition Reimbursement

Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

Company

BD

Glassdoor

3.9

BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.

Founded in 1897

Franklin Lakes, New Jersey, USA

10,001+ employees

https://www.bd.com

H1B Sponsorship

BD has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (48)

2022 (142)

2021 (217)

2020 (149)