Braintrust · 2 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Providing excellent customer service to both internal and external customers via phone, email, chat and in-person
Handling customer inquiries, complaints and requests in a timely and professional manner
Resolving customer issues and ensuring all interactions result in a positive customer experience
Responding to customer questions and requests for information
Troubleshooting any technical or account issues customers may be facing
Escalating unresolved complex issues to the appropriate team/department
Maintaining accurate customer records and notes in CRM systems
Providing product and service information to customers
Qualification
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Required
Excellent communication and problem-solving skills
Strong ability to multi-task and prioritize tasks
Proficiency in using MS Office applications and CRM systems
Minimum 1 year experience in a customer service role
High school diploma required
Ability to work independently as well as part of a team
Preferred
Bachelor's degree preferred
Company
Braintrust
Braintrust is a blockchain-powered freelancer marketplace that connects skilled tech experts with clients.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$123.5MKey Investors
CoatueTrue Ventures
2021-12-09Undisclosed· $100M
2020-10-01Series Unknown· $18M
2020-09-01Seed· $0.5M
Leadership Team
Adam Jackson
Co-Founder
Gabriel Luna-Ostaseski
Co-Founder
Recent News
2024-10-11
2023-11-11
Company data provided by crunchbase
