Braintrust · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
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Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Qualification
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Required
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Company
Braintrust
Braintrust is a blockchain-powered freelancer marketplace that connects skilled tech experts with clients.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$123.5MKey Investors
CoatueTrue Ventures
2021-12-09Undisclosed· $100M
2020-10-01Series Unknown· $18M
2020-09-01Seed· $0.5M
Leadership Team
Adam Jackson
Founder & CEO
Gabriel Luna-Ostaseski
Co-Founder
Recent News
2024-10-11
2023-11-11
Company data provided by crunchbase
