Customer Service Representative @ Brivo | Jobright.ai
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Customer Service Representative jobs in United States
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Brivo · 17 hours ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$20/hr - $20/hr
date2+ years exp
ftfMaximize your interview chances
PropTechSaaS
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Growth Opportunities

Insider Connection @Brivo

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Act as a customer advocate, collaborating with internal teams to resolve issues promptly
Handle incoming cases, escalating when necessary to ensure timely resolutions
Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
Document customer interactions and solutions in our case management system
Keep customers informed about critical updates and system change

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceTechnical supportElectronics proficiencyNetworking (TCP/IP)Cloud technologySaaSIoTCustomer service orientationBilingual (English/Spanish)Salesforce

Required

2+ years of call center experience in a technical setting is required
Strong service orientation with a passion for delivering exceptional customer experiences
Ability to multitask, work independently, and contribute effectively to a team
Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
Team-oriented with integrity, dependability, and adaptability
Empathetic listener with stress management capabilities
Excellent written and verbal communication skills with a knack for research

Preferred

Industry experience in physical security and access control is a plus
Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
Bilingual fluency in English and Spanish is a plus
Familiarity with Salesforce or similar CRM platforms is a plus
Willingness to work occasional Saturdays and/or holidays is preferred

Company

Brivo

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Brivo is the leading SaaS provider of cloud-based access control and smart space management systems for global enterprises.
dateFounded in 1999
location
Bethesda, Maryland, USA
people-size201-500 employees
web-link
http://www.brivo.com/

Funding

Current Stage
Growth Stage
Total Funding
$92.5M
Key Investors
SECOM
2023-05-17Series B· $92.5M

Leadership Team

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Steve Van Till
Founder & CEO
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John Szczygiel
Executive Vice President and Chief Operating Officer
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Recent News

Technical.ly
Bethesda’s Brivo is partnering with Urban Outfitters for cloud security
2023-10-22
SiliconANGLE
Japanese security integration company Secom invests $192M into Eagle Eye and Brivo
2023-05-18
Technical.ly
Bethesda’s Brivo just raised $92.5M in a dual investment round
2023-05-18
Company data provided by crunchbase
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