Coast Professional, Inc. ยท 2 days ago
Customer Service Representative
LA
Full-time
Remote
Entry Level
$17.20/hr - $17.20/hr
1+ years exp
Maximize your interview chancesFinancial ServicesInsurance
Insider Connection @Coast Professional, Inc.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Handling incoming and outgoing calls with patience, tact, and courtesy.
Enter information into computer database as required, while following instructions and conducting a scripted interview.
Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
Escalates calls to supervisor when necessary and appropriate.
Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
Tracks call-related information for auditing and reporting purposes.
Provides feedback on call issues related to downtime and/or training issues.
Contribute positively to a work environment that is flexible, adaptable, and team based.
Provide, receive, and seek feedback in a positive manner to encourage team building.
Participate in the development and attainment of team and operational goals.
Be respectful and courteous while working in a fast-paced work environment.
Maintain a positive attitude about workloads and expectations.
Prioritize workloads to ensure timeliness and quality standards are met.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school diploma or GED required.
Ability to speak and read English clearly, professionally, and fluently.
Excellent communication skills.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to the position.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass any client required trainings.
Preferred
3-months or more experience in a call center or customer service environment preferred.
Previous experience with computers, phone systems, and headsets preferred.
Proficiency in languages other than English a plus.
Benefits
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Employee referral program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Company
Coast Professional, Inc.
Coast Professional is a financial services company providing debt collection services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Prince
Chief Executive Officer
Micah Pulliam, CPA
President & Chief Financial Officer
Company data provided by crunchbase
