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Compunnel Inc. · 2 days ago
Customer Service Representative
United States
Contract
Remote
Entry Level
1+ years exp
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Hiring Manager
Himanshu Pandya
Insider Connection @Compunnel Inc.
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
Escalates repeated concerns or unsatisfactory service concerns according to written process
May assist in mentoring new colleagues
Work schedule is 40+ hours per week
Schedule may be during off hours or partially during weekends
Qualification
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Required
High School Diploma / GED required
1-3 years customer service experience
3-5 years data entry experience
1 year in customer service, administrative, or operational roles
Must have and express a sense of urgency when dealing with colleagues and customer concerns
Must have intermediate organizational skills
Must have intermediate verbal and written communication abilities
Must be computer literate and an intermediate level of office applications
Written and verbal communication skills
Organizational skills
Ability to multitask
Detail oriented
Ability to learn new business unit software programs as needed
Successfully meet pre-employment background screen
Preferred
Some college preferred but equivalent work experience is acceptable
Company
Compunnel Inc.
Founded in 1994, Compunnel Inc.
1,001-5,000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1572)
2022 (2192)
2021 (2385)
2020 (2157)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase
