Concentrix · 3 days ago

Customer Service Representative

USA

Full-time

Remote

Entry Level

$15/hr - $20/hr

1+ years exp

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Customer ServiceInformation Technology

No H1B

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Responsibilities

Provide inbound customer support using a call flow guide

Help customers resolve basic technical issues

Track, document, and retrieve information in databases

Offer additional products and/or services

Deliver expert customer experiences…with a smile.

Qualification

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Customer service experienceTechnical issue resolutionComputer navigation skillsEagerness to learn technologiesGEDQuiet work environmentPC knowledgeSmartphone usage

Required

1+ year of customer service experience

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States or have a valid U.S. address for residence