Cornerstone Building Brands · 8 hours ago
Customer Service Representative
Phoenix, AZ
Full-time
Remote
Entry Level
$24/hr - $25/hr
2+ years exp
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Responsibilities
The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests.
Data entry and accuracy being measured for orders into Oracle
Scheduling/delivery coordinating for multiple plant sites
Product knowledge, answering questions for customer support
Responsible for claims & account reconciliation and transactions
Responsible for timely communication back to appropriate function
Accepting inbound calls to assist with basic customer needs
Liaison for manufacturing and customer
Learning designated commercial/industrial product line
Quoting to assist Outside Sales
Qualification
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Required
Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
Must have ability to multi-task, with high level of organization skills
Must have ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
Ability to make proactive decisions based on customer needs
Proficient in the use of Microsoft Outlook, Word, Excel
Project management and negotiation skills
Strong oral and written communication skills are required
Ability to read building drawings
Minimum 2-year post-secondary education required
Preferred
Bachelor's degree is desirable
2+ years of construction products sales experience a plus, but not required
Bilingual is a plus but not required
Previous roofing experience is a plus
Benefits
Medical, dental and vision benefits starting day 1
PTO
Paid holidays
FSA
Life insurance
LTD
STD
401k
EAP
Discount programs
Tuition reimbursement
Training
Professional development
Company
Cornerstone Building Brands
Cornerstone Building Brands provide complete building solutions for the residential and commercial markets.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$500M2024-07-29Debt Financing· $500M
2022-02-14Acquired
Leadership Team
Pete Andrich
Executive Vice President and Chief Human Resources Officer
Recent News
EIN Presswire
2024-11-26
Company data provided by crunchbase
