102 applicants

Company

Davies · 5 hours ago

Customer Service Representative

USA

Full-time

Remote

Entry, Mid Level

$18/hr - $18/hr

1+ years exp

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Commercial InsuranceFinancial Services

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Responsibilities

Answer incoming calls

Gather, research and analyze client/claimant requests for information

Communicate effectively with claimants and internal/external personnel

Provide clear and accurate responses to requests for information

Distribute faxes throughout the day, including uploading necessary documents to claim systems

Provide phone coverage for multiple phone lines

Develop and maintain effective relationships and communication with co-workers, management, clients and vendors

Participate in special projects as needed and perform other related job functions as required

Provide administrative support to Claim department

Send necessary forms to claimants (ex: claim forms, name/address, etc.)

Process new notices, including claim set-up

Communicate with management, insured, insurance agents, client companies, legal and medical professionals regarding disability claims

Assist Claim Department (Directors and Claim Examiners) in daily functions and requests

Direct general inquiries from claimants/clients to the proper department and ensure that inquiries are handled in a timely and courteous manner

Support company values of •We are Dynamic, We are Innovative, We are Connected, and We Succeed Together•

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft WordMicrosoft Excel

Required

High school diploma or combination of education and experience

One to two years of customer service or other relevant work experience

Excellent cognitive ability, analytical skills, organization and recall

Solid written and verbal communication and interpersonal skills

Basic client service skills

Solid knowledge of Microsoft Word and Excel

Detail-oriented

Ability to work in a fast-paced environment

Ability to work individually and as a team player

Ability to adapt to changes in the work environment

Benefits

Medical, dental, and vision plans to ensure your health and that of your family.

A 401k plan with employer matching to help you build a secure financial future.

Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.

Paid holidays.

Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.