Be an early applicantLess than 25 applicants

Company

Driven Brands Inc. · 1 day ago

Customer Service Representative

North Carolina, United States

Full-time

Remote

Entry Level

$13/hr - $20/hr

1+ years exp

Maximize your interview chances

AutomotiveMarket Research

Insider Connection @Driven Brands Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center

Open, maintain, and solve Customer Care tickets by recording issues and account information

Using computer technology. manage large amounts of incoming emails and calls in a timely manner

Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Follow communication procedures, guidelines, and policies

Leverage scripts for email and phone conversations to properly represent the company voice and tone

Answer questions about damage claims and escalate to the proper manager to bring them to closure

Prioritize tickets effectively

Flexibly handle changes in policies or procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Phone Contact HandlingComputer SkillsMicrosoft OutlookMicrosoft WordMicrosoft ExcelBilingual (English/Spanish)

Required

Proven customer support experience, ideally in the automotive industry

Strong phone contact handling skills and active listening

Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, Etc.

Customer-focused and able to adapt/respond to different types of customers

Excellent communication and presentation skills both externally and internally

Ability to multi-task, prioritize, and manage time effectively

High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience

Must be willing to work weekends

Preferred

Bilingual in English/Spanish is a plus

Benefits

Paid time off

Holiday pay

Company

Driven Brands Inc.

Glassdoor

2.8

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Founded in 2006

Charlotte, North Carolina, USA

5001-10000 employees