Ferguson · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$15/hr - $19.04/hr
2+ years exp
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U.S. Citizen Only
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Responsibilities
Phone Calls: Answering customer calls and assisting with scenarios presented
Emails: Answering customer emails within 24 hours and assisting with scenarios presented
Warranty Orders: Order and ship parts and products to customers
Apply Our Brand Warranty policy in terms of replacement parts
Provide basic troubleshooting support
Demonstrate excellent customer service skills in resolving customer scenarios
Listening and responding with empathy to issues and concerns is a key attribute
Working within the Ferguson phone system
Utilizing a Case Management Tool to log issues and solutions
Monitor a shared inbox
Qualification
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Required
A minimum of 2 years meaningful work experience in customer service preferred
Strong written and verbal communication skills with ability to communicate effectively
Be well organized, detail-oriented, and have excellent time management skills
Display a high level of integrity and professionalism
Ability to handle a fast-paced environment
Ability to be flexible and adaptable as this position often requires multi-tasking
Benefits
Medical
Dental
Vision
Retirement savings with company match
Paid leave (vacation, sick, personal, holiday, and parental)
Employee assistance programs
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a source of quality supplies for a variety of industries, each working together to help build better infrastructure, better homes and better businesses.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Murphy
CEO
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
Business Wire
2024-11-01
Yahoo Finance
2024-05-23
Company data provided by crunchbase
