Filterbuy · 13 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$16.75/hr - $16.75/hr
3+ years exp
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Responsibilities
Providing introductory information to new customers
Ensuring that customers are satisfied with products and services
Following up with clients or customers to check that they are still satisfied with any purchase
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with product or service
Working with a team of CSR’s and other departments to find appropriate solutions
In this role you will be processing both new sales and returns
Qualification
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Required
Minimum of 3 years high volume call center experience
Interpersonal and customer service skills
Analytical and problem solving skills
Multitasking and organizational skills
Ability to answer high volume calls and emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time management skills
Ability to find a positive in any situation
Company
Filterbuy
Filterbuy is a direct to consumer replacement air filter brand, headquartered in the Southeast of the United States and serving homes and businesses across the country.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dusty Brock
Chief Financial Officer
Company data provided by crunchbase
