Customer Service Representative @ GreenSky® | Jobright.ai
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Customer Service Representative jobs in Georgia, United States
102 applicants
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GreenSky® · 7 hours ago

Customer Service Representative

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Responsibilities

Providing exceptional customer support
Handling inquiries
Resolving issues
Ensuring customer satisfaction
Gathering customer information
Assessing and fulfilling customer needs
Educating the customer to solve concerns on the initial call

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceCustomer Service SoftwareFinancial Service ExperienceMicrosoft Office/TeamsHigh-Volume InquiriesSABAUltiProConstructive FeedbackBilingual (English/Spanish)

Required

2+ years of experience in a call center or help desk capacity required.
Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over-the-phone
Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and UltiPro
Ability to handle high-volume inquiries in a fast-paced environment
Open-minded and adaptable with willingness to embrace learning new skills and change
Demonstrate a passion for excellence with respect to treating and caring for customers
Strong decision making and analytical abilities
Ability to troubleshoot customer issues over the telephone
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule
Willingness to accept constructive feedback and turn into actions
Highly developed sense of urgency and commitment to customer satisfaction
Ability to work independently and as part of a team
High School diploma, GED, or equivalent required

Preferred

Financial service experience strongly preferred
Bilingual English and Spanish is not required, but is highly preferred

Company

GreenSky®

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GreenSky® helps home improvement Businesses grow through a frictionless point-of-sale lending solution that offers access to increased buying power for qualified Customers.

Funding

Current Stage
Public Company
Total Funding
$610M
Key Investors
PIMCOFifth Third BankTPG
2024-03-15Acquired
2018-05-24IPO
2018-01-02Private Equity· $200M

Leadership Team

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David Zalik
CEO
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Soundar Rajan
Chief Excuetive
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Company data provided by crunchbase
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