65 applicants

Company

Hagerty · 1 day ago

Customer Service Representative

Remote-Utah

Full-time

Remote

Entry Level

$19/hr - $19/hr

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Responsibilities

Promote and sell Hagerty products and services to members and partners

Service existing policies, claims and membership needs in a professional and timely manner

Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options

Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively

Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members

Maintain compliance through timely processing, producing results by executing tasks and staying action oriented

Paying attention to call volume, monitoring various work queues & consistently staying available for calls as needed

Qualification

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MS OfficeBondableSarbanes Oxley Familiarity

Required

Demonstrated ability to deliver a high level of customer service

Self-starter who is comfortable taking initiative

Strong sense of urgency

Displaying quality listening to understand & address each request

Exceptional communication skills and confidence

People person (& passion for helping others)

Displays excellent time management skills

Ability to learn and adapt quickly (you have a unique ability to think on your feet)

Frequently collaborates with leaders on strengths and areas of opportunity

Strong problem-solving skills

Ability to multitask and prioritize

Can work independently or within a group

Ability to maintain confidential information

Must exhibit core values

Must maintain impeccable attendance

Effective and efficient use of computer applications including MS Office products

Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor

The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving.

Must be able to get licensed and bondable

High school equivalency certification

Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.