Hagerty · 15 hours ago
Customer Service Representative
Colorado, United States
Full-time
Remote
Entry Level
$19/hr - $19/hr
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Responsibilities
Promote and sell Hagerty products and services to members and partners
Service existing policies, claims and membership needs in a professional and timely manner
Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively
Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members
Maintain compliance through timely processing, producing results by executing tasks and staying action oriented
Paying attention to call volume, monitoring various work queues & consistently staying available for calls as needed
Qualification
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Required
Demonstrated ability to deliver a high level of customer service
Self-starter who is comfortable taking initiative
Strong sense of urgency
Displaying quality listening to understand & address each request
Exceptional communication skills and confidence
People person (& passion for helping others)
Displays excellent time management skills
Ability to learn and adapt quickly (you have a unique ability to think on your feet)
Frequently collaborates with leaders on strengths and areas of opportunity
Strong problem-solving skills
Ability to multitask and prioritize
Can work independently or within a group
Ability to maintain confidential information
Must exhibit core values
Must maintain impeccable attendance
Effective and efficient use of computer applications including MS Office products
Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
Must be able to get licensed and bondable
High school equivalency certification
Preferred
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.
Company
Hagerty
Hagerty was built by people who love cars. We began as a niche insurance agency offering coverage for collector cars.
Founded in 1983
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$105M2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
2021-12-06IPO· undefined
Leadership Team
McKeel Hagerty
Chief Executive Officer
Arjun Chowdri
Senior Vice President of Membership & Retention
Recent News
Coverager - Insurance news and insights
2023-08-09
2023-08-08
Company data provided by crunchbase
