HALO Precision Diagnostics · 4 hours ago
Customer Service Representative
Jacksonville, FL
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Manage high volumes of inbound calls from patients with billing inquiries or payment questions.
Make outbound collection calls to patients with past-due balances.
Enter and maintain accurate patient information in the customer information system.
Act as a liaison between patients and our company, ensuring clear communication and problem resolution.
Ensure customer satisfaction by addressing issues and concerns with professionalism and care.
Stay informed about customer needs and trends to continuously improve satisfaction and loyalty.
Qualification
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Required
High School Diploma or GED required
Minimum of 1 year of inbound/outbound call center experience in a medical office, clinic, or institutional setting
Exceptional verbal and written communication skills
Proven ability to handle high-pressure situations with professionalism and composure
Strong problem-solving and time-management skills to manage multiple priorities effectively
Ability to follow issues through to resolution with attention to detail
Positive and professional demeanor, able to represent the company well in all interactions
Preferred
Some college preferred
Experience in radiology or healthcare is a strong advantage
Benefits
Remote Work: Flexible and convenient work-from-home opportunity.
Competitive Pay: Rewarding compensation packages.
Career Growth: Join a growing company with opportunities to advance.
Supportive Team: Collaborative and patient-focused work environment.
Company
HALO Precision Diagnostics
HALO Precision Diagnostics™ changes patient lives and outcomes through early detection of the leading causes of death with precision diagnostics.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$19MKey Investors
Zola Global Investors
2021-03-04Series B· $19M
Leadership Team
John Francis Feller
Chief Medical Officer
Recent News
Company data provided by crunchbase
