HealthPlanOne · 6 hours ago
Customer Service Representative
Maximize your interview chances
FinanceHealth Care
Insider Connection @HealthPlanOne
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value from the carriers represented
Assist clients in the application process and ensure that all required information is accurate and compliant will all applicable rules and regulations
Submit complete applications in a timely manner
Understand and adhere to all company, carrier and/or CMS related policies and procedures
Comprehend and clearly articulate product knowledge
Identify and assess customer’s needs to achieve satisfaction
Manage high volume of incoming calls
Meet established production goals
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Perform other related job duties as required
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Ability to comprehend and clearly articulate product knowledge from various healthcare insurance plans to prospective members/callers
Ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller’s individual needs that is consistent with product/plan benefits
Ability to navigate technology and phone systems
Perform accurate and timely data entry
Excellent communication and listening skills, with a positive attitude
Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills
Customer service orientation and ability to adapt/respond to different personalities
Preferred
High School Diploma or equivalent
Familiarity with CRM systems and practices
Prior Medicare experience
Previous training and experience in or related to healthcare insurance
Company
HealthPlanOne
HPOne is a singular vision create custom sales,marketing and contact center solutions exclusively for the health insurance industry.