HealthPlanOne · 17 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry, Mid Level

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Responsibilities

Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value from the carriers represented

Assist clients in the application process and ensure that all required information is accurate and compliant will all applicable rules and regulations

Submit complete applications in a timely manner

Understand and adhere to all company, carrier and/or CMS related policies and procedures

Comprehend and clearly articulate product knowledge

Identify and assess customer’s needs to achieve satisfaction

Manage high volume of incoming calls

Meet established production goals

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Perform other related job duties as required

Qualification

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Product knowledge articulationCost/plan analysisTechnology navigationAccurate data entryCustomer service orientationCRM familiarityMedicare experienceHealthcare insurance experience

Required

Ability to comprehend and clearly articulate product knowledge from various healthcare insurance plans to prospective members/callers

Ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller’s individual needs that is consistent with product/plan benefits

Ability to navigate technology and phone systems

Perform accurate and timely data entry

Excellent communication and listening skills, with a positive attitude

Must be detail-oriented, motivated self-starter, with excellent time management, organization, and computer skills

Customer service orientation and ability to adapt/respond to different personalities