Customer Service Representative @ HGS - Hinduja Global Solutions | Jobright.ai
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HGS - Hinduja Global Solutions · 18 hours ago

Customer Service Representative

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Responsibilities

Communicate with customers through inbound calls, outbound calls and email channels
Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
Document customer needs, interactions and outcomes in the appropriate tool or system
Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Qualification

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Customer Service ExperienceAndroid ApplicationsIOS Applications

Required

You’re at least 18 years of age
You have a High School Diploma or equivalent
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
Demonstrate a caring, supportive and friendly nature in every interaction
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re familiar with Android and IOS mobile applications
You’re results oriented and comfortable providing customers with recommendations and solutions

Benefits

Best in class medical, dental, vision benefits
Tuition Reimbursement
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization

Company

HGS - Hinduja Global Solutions

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A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.

Funding

Current Stage
Public Company
Total Funding
unknown
2007-06-19IPO

Leadership Team

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Parikshit Kalra
Vice President-Head Business Excellence (Philippines), Global Business Transformation & Consulting
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Virgil Wong
Chief Digital Officer
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Company data provided by crunchbase
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