InsurePay · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Act as the first point of contact for Merchant inquiries
Respond to Merchant inquiries and ensure that the Merchant support SLAs are met
Process all terminal and online platform boarding processes, including follow-up on status as required
Handle merchant maintenance requests
Liaise with MSP Support, to resolve Merchant issues
Manage and maintain operation processes, procedures, product information, updates and application and change request information in online handbook
Develop and maintain daily and monthly spreadsheets
Prepare daily reports and monthly recaps; document where required
Collect, maintain and distribute specific data in the form of Excel Spreadsheets
Co-ordinate meetings and conference calls
Qualification
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Required
A Post-secondary education / bachelor’s degree, preferably with focus on Business, Sales, Marketing or Administration
Experience in Merchant Services Support
3-5 years' experience in a professional environment
An ability to adapt to a fast paced and changing environment
Strong verbal and written communication skills
A mature, professional, and positive attitude
A superior time management and organizational skills
Both an independent and team player attitude
Proficiency in all office systems: Word, Excel, Power Point
Benefits
Generous vacation policy
Full medical, dental, and vision
100% employer covered Basic life and AD&D
100% employer covered Employee Assistant Program
Paid Parental Leave
Paid Volunteer Time Off
401k with company match
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Work from home
Company
InsurePay
InsurePay is an insuretech SaaS platform that provides pay-as-you-go, payables, reconciliation, premium refunds, and claims.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5MKey Investors
Aquiline Technology GrowthFINTOP Capital
2022-04-06Series B· Undisclosed
2022-01-11Series B· Undisclosed
2021-02-17Series A· $5M
Leadership Team
Adam Beck
Co-Founder, President & Chief Executive Officer
Michael Carus
Chief Operating Officer & Chief Financial Officer
Recent News
2022-04-18
2022-04-18
MandASoft
2022-04-15
Company data provided by crunchbase
